Receptionist Training

The Welcome Course (for the new receptionist)
Communication & Customer Care
Communication Skills
Handling Aggressive Complainers
Handling Difficult People
Introduction to Quality
Introduction to Medical Terminology
Advanced Medical Terminology
Telephone Skills
Advanced Telephone Skills
Radcliffe Medical Press - PRP Courses

We run these programmes on a regular basis but usually need to tailor the content to suit local pressures and objectives. This tailoring is carried out free of charge.